MSP-Michigan State 911 Dispatch
Certified Training Information:
PoliceOne Academy offers online courses certified by the State 911 Committee (SNC) in Michigan. These courses can apply to the 24 hours of continuing education required for telecommunicators every two years and are eligible for use of 911 training funds.
Reporting Cadence:
PoliceOne Academy reports course completions through the Michigan State 911 Administration Portal (MiSNAP) at the end of each month.
| COURSE NAME | HOURS | ACCREDITATION NUMBER |
| Anti-Harassment in the Workplace | 1h | LEX2022-2589 |
| Basic First Aid | 2h | LEX2022-2590 |
| Basic Telephone Skills | 1h | LEX2022-2591 |
| Career Professionalism | 1h | LEX2022-2593 |
| Conflict and Dispute Resolution | 1h | LEX2022-2594 |
| Crisis Management | 1h | LEX2022-2595 |
| Dealing with Angry Employees | 1h | LEX2022-2596 |
| Dealing with Stress | 1h | LEX2022-2597 |
| Dealing with the Media | 1h | LEX2022-2598 |
| Developing Effective Communication Skills | 1h | LEX2022-2599 |
| Dispatch Communications 1 | 1h | LEX2021-2126 |
| Dispatcher Specialized Call Types (Active Shooter) | 2h | LEX2021-2127 |
| Dispatcher Specialized Call Types (Bomb Threats) | 1h | LEX2021-2128 |
| Dispatcher Specialized Call Types (Chemical Suicides) | 1h | LEX2021-2133 |
| Dispatcher Specialized Call Types (Missing Persons/Sexual Exploitation) | 2h | LEX2021-2134 |
| Dispatcher Specialized Call Types (Sovereign Citizens, Domestic Terrorism, and Lone Wolf Attacks) | 1h | LEX2021-2135 |
| Dispatcher: Ethics in Public Service | 1h | LEX2021-2136 |
| Dispatcher: Liability And Legal Issues | 1h | LEX2021-2137 |
| Dispatcher: Stress Management | 1h | LEX2021-2138 |
| Dispatcher: TTY | 1h | LEX2021-2139 |
| Diversity in the Workplace | 1h | LEX2022-2600 |
| Domestic Violence Intervention for Dispatchers | 2h | LEX2021-2140 |
| Drug and Alcohol Awareness | 1h | LEX2022-2601 |
| Emotional Survival for Law Enforcement** | 2h | LEX2021-2247 |
| Enhancing Work Relationships | 1h | LEX2022-2606 |
| Extreme Ownership Leadership Training 101: Believe with Jocko and Leif** | 1h | LEX2023-3956 |
| Extreme Ownership Leadership Training 102: Extreme Ownership with Jocko and Leif** | 1h | LEX2023-3957 |
| Extreme Ownership Leadership Training 103: Laws of Combat with Jocko and Leif** | 1h | LEX2023-3958 |
| Extreme Ownership Leadership Training 104: Mindsets for Victory with Jocko and Leif** | 1h | LEX2023-3959 |
| Extreme Ownership Leadership Training 105: The Dichotomy of Leadership with Jocko and Leif** | 1h | LEX2023-3960 |
| Extreme Ownership Leadership Training 106: Leading Up and Down the Chain of Command with Jocko and Leif** | 1h | LEX2023-3961 |
| Generational Differences | 1h | LEX2022-2726 |
| Goal Setting Skills | 1h | LEX2022-2727 |
| Handling Missing Children Calls for Dispatchers | 1h | LEX2021-2141 |
| High Blood Pressure – Reducing Your Risks | 1h | LEX2022-2728 |
| Leadership v. Management | 1h | LEX2022-2730 |
| Navigating the Work Environment | 1h | LEX2022-2806 |
| Performance Management | 1h | LEX2022-2986 |
| Reasonable Suspicion Training for Supervisors | 2h | LEX2022-2988 |
| Sexual Harassment for Managers | 2h | LEX2022-2989 |
| Sexual Harassment in the Workplace | 1h | LEX2022-2990 |
**This premium course requires a subscription. Please inquire if interested.