Dispatch Communications for Police
The physical and mental stress police dispatchers face everyday can be mitigated by effective training. Taking courses on dispatcher call handling, stress management, calls involving off-duty officers, critical incident response, and many more can help dispatchers to become calm, collected professionals during emergencies.
| Course Name | Description | Length |
|---|---|---|
| Critical Incident Response | After watching this video, the viewer will understand their role in handling different types of critical incidents and how to respond to a critical … | 10m |
| Dispatch Communications 1 | After taking this video block, the viewer will understand the need for Dispatch Communications, no matter the size of the agency or the rank of the individual. The viewer will also understand the importance of having equipment readily available in order to adequately and quickly respond to a dispatch communication. Additionally, the viewer will learn new tactics and considerations, to include mindset and training to deal with handling dispatch communications. | 1h |
| Dispatcher Call Handling: Active Shooter | This Dispatcher Active Shooter specialized call type video provides the necessary training in preparing you to handle the high priority/specialized call types that do not happen everyday. | 15m |
| Dispatcher Call Handling: Bomb Threats | This Dispatcher Bomb Threat specialized call type video provides the necessary training in preparing you to handle the high priority/specialized call types that do not happen everyday. | 10m |
| Dispatcher Call Handling: Chemical Suicide | This Dispatcher Chemical Suicide specialized call type video provides the necessary training in preparing you to handle the high priority/specialized call types that do not happen everyday. | 10m |
| Dispatcher Call Handling: Ethics | Throughout your entire life you will be faced with many ethical and moral dilemmas. Knowing yourself and what you ethically believe to be right will help you in any situation; whether it is at work or in your personal life. | 5m |
| Dispatcher Call Handling: Liability and Legal Issues | The Dispatcher will be able to summarize some liability and legal issues involving Dispatchers and their agencies. | 15m |
| Dispatcher Call Handling: Stress Management | Stress affects everyone. It can affect you physically and mentally. Some dispatchers have the amazing ability to go through day after day of hearing the cries for help from their fellow citizens without becoming overwhelmed or completely stressed to their limits. These dispatchers are not superhuman nor are they devoid of feelings. What sets them apart from their more stressed counterparts is the fact that they have been able to establish a positive balance between their work and their lives. | 15m |
| Dispatcher Safety and Survival | In this video, Betsy Brantner Smith discusses what steps dispatchers can take to keep themselves safe on and off-duty, including how to deal with individuals who approach you at the station and what a citizen’s expectation is of you while in uniform. | 10m |
| Dispatcher Specialized Call Types (Active Shooter) | In the first series of the five courses being discussed, this 2 hour Dispatcher: Specialized call types (Active Shooter) online course provides the necessary training in preparing you to handle the high priority/specialized call types that do not happen everyday. | 2h |
| Dispatcher Specialized Call Types (Bomb Threats) | In the third series of the five courses being discussed, this 1 hour Dispatcher: Specialized call types (Bomb Threats) online course provides the necessary training in preparing you to handle the high priority/specialized call types that do not happen everyday. | 1h |
| Dispatcher Specialized Call Types (Chemical Suicides) | In the second series of the five courses being discussed, this 1 hour Dispatcher: Specialized call types (Chemical Suicides) online course provides the necessary training in preparing you to handle the high priority/specialized call types that do not happen everyday. | 1h |
| Dispatcher Specialized Call Types (Missing Persons/Sexual Exploitation) | In the fourth series of the five courses being discussed, this 2-hour Dispatcher: Specialized call types (Missing Person/Sexual Exploitation) online course provides the necessary training in preparing you to handle the high priority/specialized call types that do not happen every day. | 2h |
| Dispatcher Specialized Call Types (Sovereign Citizens, Domestic Terrorism, and Lone Wolf Attacks) – NEW! | This course aims to equip 911 emergency dispatchers with the knowledge and skills to handle specialized call types involving sovereign citizens, domestic terrorism, and lone wolf attacks. These types of calls fall outside the realm of everyday emergencies and require a higher level of job proficiency, understanding, and information gathering from dispatchers. The threat of these incidents is a reality we cannot ignore. Therefore, it is critical for dispatchers to learn how to effectively recognize, respond to, and manage these specialized types of calls. | 1h |
| Dispatcher: Ethics in Public Service | This one hour Ethics in Public Service online course provides the necessary training to develop an understanding of how ethics has an effect on the Dispatcher’ss work and personal life. | 1h |
| Dispatcher: Liability And Legal Issues | This one hour Liability and Legal Issues online course provides the necessary training to develop an understanding of liability and legal issues in your agency. | 1h |
| Dispatcher: Stress Management | Stress affects everyone, and stress can affect a person physically and mentally. A number of dispatchers can go through day after day, answering difficult calls for assistance, hearing the cries for help, without becoming overwhelmed or stressed. How is this possible? These dispatchers are not cold, emotionless, or have some special power. What sets them apart from their more stressed coworkers is that they have learned the skills to lower their stress, and they have established a positive balance between their work and their personal lives. Understanding what stress is, identifying it when it occurs, and knowing how to manage and lessen it will help promote a healthier you. | 1h |
| Dispatcher: TTY | According to national surveys, 1 in 20 Americans are currently deaf or hard of hearing, nearly 10,000,000 citizens are hard of hearing, and close to 1,000,000 are functionally deaf. The Americans with Disabilities Act protects the rights of disabled citizens, including those that are deaf or hard of hearing. While this law is generally known to include requirements on handicapped accessibility and the rights of employees, it also addresses access to emergency services like 911. All citizens have the right to emergency services, and this course will dive deeper into how to successfully exercise this right. | 1h |
| Dispatchers: Calls Involving Off-Duty Officers | When an off-duty officer becomes involved in an emergency and calls 911, it’s important for the dispatcher to follow certain guidelines. By helping the officer remain calm, the dispatcher can obtain important details about the incident resulting in increased officer safety. | 5m |
| Dispatchers: Staying Positive at Work | In this video, Barb Harris talks about keeping perspective and staying positive in a high stress position, like dispatch. | 10m |
| Domestic Violence Intervention for Dispatchers – NEW! | Each year, more than 10 million men and women in the U.S. are victims of domestic violence, making emergency domestic violence calls some of the most common for public safety telecommunicators. This course provides dispatchers with a deeper understanding of domestic violence, helps them identify key indicators, enhances their communication skills with victims and first responders, and educates them on best practices for response and dispatch procedures. | 1h |
| Empowering Dispatchers in a Critical Incident | In this segment, Betsy Brantner Smith and Dick Fairburn discuss how dispatchers and officers can work efficiently during a critical incident. Fairburn reviews the essential questions that dispatchers should ask commanders and officers during their communication. He also emphasizes just how important it is to keep a seamless flow of centralized intelligence coming and back out to commanders in the field. | 10m |
| Handling Missing Children Calls for Dispatchers | When a missing child call comes into your communications center, timeliness, accuracy, and attention to detail are all critical factors. Knowing what to do and having a plan in place for how to do it can help you ensure that the incident has a positive outcome. In this course, you will learn the importance of handling these calls with professionalism, patience, and empathy. In addition, this course will remind you of the important details you need to capture when taking a missing child call. | 1h |
| Handling Missing Children Calls for Dispatchers | When a missing child call comes into your communications center, timeliness, accuracy, and attention to detail are all critical factors. Knowing what to do and having a plan in place for how to do it can help you ensure that the incident has a positive outcome. In this course, you will learn the importance of handling these calls with professionalism, patience, and empathy. In addition, this course will remind you of the important details you need to capture when taking a missing child call. | 1h |